Digital India Corporation/Bhashini is currently inviting applications for the position of Assistant Manager (Support) purely on Contract/ Consolidated basis.

The last date for submission of applications shall be 14-08-2024.

Name of the post: Assistant Manager (Support)

Number of Positions: 01

Job Responsibilities of Assistant Manager (Support)

1.Collaborate with other IT teams and departments to resolve complex technical issues and ensure seamless integration of systems.
2. Provide expert support for cloud-based technologies and oversee the implementation and management of cloud solutions.
3.Act as a point of contact for critical IT support issues, ensuring timely resolution and minimal disruption to business operations.
4. Maintain and improve IT support processes and procedures to enhance efficiency and delivery.
5.Conduct thorough RCA to identify underlying causes of technical issues and incidents, collaborating with relevant teams to enhance system reliability and minimize downtime.
6. Apply ITIL best practices and leverage hands-on experience with ServiceNow and Remedy to efficiently manage incidents, changes, and problems within the IT support framework.
7. Manage ticketing systems effectively, ensuring all incidents and service requests are logged, prioritized, and resolved within agreed SLAs.
8. Lead outage calls, assess impact, drive resolution efforts, and conduct post-mortem analyses as an IT support solution manager
9. Provide prompt documentation and drafting of technical and management communications, ensuring readiness for quick responses to critical situations.
10. Experience of working for a government set up / project is desirable.

Important Links:

About Digital India Bhashini Division (DIBD)

The Ministry of Electronics and Information Technology (MeitY) under the Digital India Programme has undertaken a unique initiative, Bhashini, the National Language Translation Mission. Mission Bhashini was launched by Hon’ble PM on 4th July 2022 during Digital India Week 2022 in Gandhinagar, Gujarat. Vision of Bhashini to “Harness natural language technologies to enable a diverse ecosystem of contributors, partnering entities and citizens for the purpose of transcending language barriers, thereby ensuring digital inclusion and digital empowerment in an Aatma Nirbhar Bharat.”

In order to build this ecosystem, The Digital India Bhashini Division (DIBD), an Independent Business Division under Digital India Corporation (DIC). The DIBD is managing and executing the activities of “National Language Translation Mission”: Bhashini. Bhashini has been developed as a platform where various components have been integrated to bring stakeholders together. Bhashini works with some of the premier academic institutes, including IITs and IIITs) in India. These institutes are developing state of the art language AI models for various Indian languages. Bhashini platform already hosts 300+ AI based language models in various technologies.