Digital India Corporation is currently inviting applications for the position of Delivery & Quality Assurance Manager – Academic Bank of Credits (ABC), APAAR & DIKSHA purely on Contract/ Consolidated basis for Academic Bank Of Credits project.

The last date for submission of applications shall be 23rd July 2025.

Name of the Post: Delivery & Quality Assurance Manager – Academic Bank of Credits (ABC), APAAR & DIKSHA
No. of Positions: 1
Qualifications:Bachelor’s or Master’s degree in Engineering, Computer Science, Quality Management, Education Technology or a related field.
Experience: Minimum 10 years of demonstrable experience, with at least 5 years in Quality Assurance (QA) or Delivery leadership roles within large-scale internal projects, preferably in government, EdTech, or education technology environments. Experience with national-scale digital public infrastructure and complex, multi-stakeholder environments is desirable.
Tools: Proficiency in JIRA, TestRail, MS Project, or similar QA/delivery tools.
Certifications (Preferred): ISTQB (Quality Assurance), PMP or equivalent, Six Sigma / ISO 9001 / ISO/IEC 27001 exposure desirable.
Reporting To: Consultant/ Director (IT & Projects) – Education Technology & Governance

Responsibilities:

1. Unified Delivery Oversight: Monitor internal delivery timelines, output quality, and cross-stream dependencies across all platforms, ensuring service components meet quality benchmarks.
2. Internal Quality Assurance Frameworks: Define and implement rigorous QA processes (manual/automated testing, regression validation) for core functionalities, ensuring releases meet internal quality gates.
3. Performance Monitoring & KPI Tracking: Track platform-wide indicators (APAAR ID generation, ABC credit records, credential delivery, service availability, NCrF metrics) and maintain internal dashboards and reports.
4. Root Cause Analysis & Risk Resolution: Lead RCA for issues (integration failures, data mismatches) and implement corrective actions.
5. Data Integrity & Validation: Enforce data quality standards for federated systems, ensuring consistency across identity, credit, vocational skill and credential records (NCrF)
6. Cross-Platform Testing & Release Management: Coordinate defect resolution, regression testing and change control activities across systems.
7. Vendor Coordination: Oversee QA inputs from vendor teams and track SLA adherence impacting internal quality.
8. Compliance & Documentation: Ensure delivery processes and internal QA comply with DPDP Act 2023, NCrF guidelines, audit requirements and Ministry standards. Prepare documentation for audits and reviews.
9. Operational Efficiency & Process Optimization: Monitor team productivity, identify bottlenecks and recommend tooling/process improvements.
10. Capacity Building & Internal SOPs: Support internal training and contribute SOPs/QA protocols for platform consistency.

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About Digital India Corporation

Digital India Corporation has been set up by the ‘Ministry of Electronics & Information Technology, Government of India’, to innovate, develop and deploy ICT and other emerging technologies for the benefit of the common man. It is a ‘not for profit’ Company under Section 8 of the Companies Act 2013. The Company has been spearheading the Digital India programme of the Government of India and is involved in promoting use of technology for e-Governance, e-Health, Telemedicine, e-agriculture, e-Payments etc. The Digital India programme promotes safety and security concerns of growing cashless economy and addresses challenges confronting its wider acceptance. It also promotes innovation and evolves models for empowerment of citizens through Digital initiatives and promotes participatory governance and citizen engagement across the government through various platforms including social media.