Help Desk Executive

Posted 2 months ago

Digital India Corporation is currently inviting applications for the position of Help Desk Executive purely on Contract/ Consolidated basis.

Last date for submission of application: 15th August, 2024

Name of the post: Help Desk Executive

Number of vacancies: 06

Job Description of Help Desk Executive

  • Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
  • Follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Liaison with development team to identify ongoing issues, manage response and help development team during resolving the issues.


Important Links:

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About Digital India Corporation

Digital India Corporation has been set up by the ‘Ministry of Electronics & Information Technology, Government of India’, to innovate, develop and deploy ICT and other emerging technologies for the benefit of the common man. It is a ‘not for profit’ Company under Section 8 of the Companies Act 2013. The Company has been spearheading the Digital India programme of the Government of India and is involved in promoting use of technology for e-Governance, e-Health, Telemedicine, e-agriculture, e-Payments etc. The Digital India programme promotes safety and security concerns of growing cashless economy and addresses challenges confronting its wider acceptance. It also promotes innovation and evolves models for empowerment of citizens through Digital initiatives and promotes participatory governance and citizen engagement across the government through various platforms including social media.