Digital India Corporation is currently inviting applications for the position of Lead- Tech Support purely on Contract/ Consolidated basis for Kisan Sarathi 2.0 project.

The last date of submission of applications shall be 14.07.2024.

Name of Post: Lead- Tech Support

Number of positions: 01

Roles and Responsibilities of Lead- Tech Support

• Design and implement a robust incident management process
• Contribute in establishing best practices in the for improving customer satisfaction
• Establish processes to improve customer experience in an incremental manner using data-driven approach
• Drive RCAs and follow-up with stakeholders in closing the action items
• Define Ticket severity framework and SLA structure
• Manage customers in case of escalations and critical outages
• Collaborate and coordinate with internal teams to resolve customer escalations
• Develop automation mind-set in the team to reduce toil in the team
• Create an effective bug tracking and reporting mechanism and present to different stakeholders
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Important Links:

About Digital India Corporation

Digital India Corporation has been set up by the ‘Ministry of Electronics & Information Technology, Government of India’, to innovate, develop and deploy ICT and other emerging technologies for the benefit of the common man. It is a ‘not for profit’ Company under Section 8 of the Companies Act 2013. The Company has been spearheading the Digital India programme of the Government of India, and is involved in promoting use of technology for e-Governance/e-Health / Telemedicine, e-agriculture, e-Payments etc. The Digital India programme promotes safety and security concerns of growing cashless economy and addresses challenges confronting its wider acceptance. It also promotes innovation and evolves models for empowerment of citizens through Digital initiatives and promotes participatory governance and citizen engagement across the government through various platforms including social media.