Digital India Corporation is inviting applications for the position of Manager — Development, Support & Onboarding on a contractual basis.

Responsibilities

• Provide technical coordination across development, tenant onboarding/provisioning (the admin-portal onboarding and provisioning flow) and L1 / L2 / L3 support, running them as one integrated service for the platform.
• Own tenant onboarding and the provisioning lifecycle — from request through configuration (object types, forms, workflows, roles, branding) to go-live — with
  segregation of duties preserved, so platform-admin provisioning privilege is held and operated separately from development.
• Own incident management and escalation, problem management and the change advisory process; monitor and report SLAs across tenants and engines.
• Coordinate release-to-support handover, maintain runbooks and the knowledge base, and drive continuous service improvement across the ~20 engines.
• Plan capacity and rosters for the support tiers (including the three junior resources), run the government reporting cadence, and act as the primary coordination point between government bodies, DIC and the engineering team.
• Track service metrics (uptime, ticket volumes, resolution times, SLA adherence) and drive remediation of recurring issues.

Important Links

About Digital India Corporation

Digital India Corporation has been set up by the ‘Ministry of Electronics & Information Technology, Government of India’ to innovate, develop and deploy ICT and other emerging technologies for the benefit of the common man. It is a ‘not-for-profit’ company under Section 8 of the Companies Act 2013. The company has been spearheading the Digital India programme of the Government of India, and is involved in promoting the use of technology for e-Governance/e-Health / Telemedicine, e-agriculture, e-Payments, etc. The Digital India programme promotes safety and security concerns of the growing cashless economy and addresses challenges confronting its wider acceptance. It also promotes innovation and evolves models for the empowerment of citizens through Digital initiatives and promotes participatory governance and citizen engagement across the government through various platforms, including social media.