NeGD is currently inviting applications for the following positions purely on Contract basis initially for a period of 2 year, which is further extendable as per the requirement of the project.

Last date for submission of applications will be: 30.04.2025

Position: O&M Lead

Resource Requirement: 1

Job Description:

Platform Operations Management
● Oversee day-to-day operations of the UMANG platform to ensure uninterrupted service delivery.
● Monitor system performance, identify potential issues, and implement proactive measures to prevent
downtime.
● Ensure compliance with SLAs, including uptime, response times, and resolution times.
● Coordinate with cross-functional teams to address operational challenges and optimize platform performance.

Maintenance and Upgrades
● Develop and implement a comprehensive preventive maintenance plan for the platform.
● Manage incidents related to system failures or bugs, ensuring timely resolution.
● Maintain detailed documentation of maintenance activities, configurations, and system changes.

Team Leadership and Coordination
● Lead the team for O&M activities.
● Assign tasks, monitor progress, and provide guidance to team members.
● Foster a collaborative environment to drive innovation and efficiency in operations.

Stakeholder Management
● Act as the primary point of contact for all O&M-related queries from stakeholders.
● Prepare and present regular reports on platform performance, maintenance activities, and incident resolutions.
● Collaborate with external vendors or partners for specialized services or support.
● Gather feedback from users and stakeholders to identify areas for improvement.

Required Experience:

● 8+ years of experience in operations and maintenance roles within IT or digital platforms
● Strong knowledge of system monitoring tools, incident management processes.
● Excellent leadership skills with experience managing technical teams.
● Strong problem-solving abilities with a focus on root cause analysis.

Important Links:

About National e-Governance Division (NeGD)

The National e-Governance Division (NeGD) is an independent business division under the Digital India Corporation, Ministry of Electronics and Information Technology. NeGD has been playing a pivotal role in supporting MeitY in Programme Management and implementation of e-Governance projects and initiatives undertaken by various Ministries/ Departments, both at the Central and State levels.

NeGD has been spearheading several innovative initiatives under the aegis of the Digital India Programme. Those have been developed keeping the vision areas of Digital India at the core- providing digital infrastructure as a core utility to every citizen, governance and services on demand and in particular, digital empowerment of the citizens of our country; some of these initiatives include DigiLocker, UMANG, Poshan Tracker, OpenForge Platform, API Setu, National Academic Depository, Academic Bank of Credits, Learning Management System.