Digital India Corporation is currently inviting applications for the position of Product cum Project Manager purely on Contract/ Consolidated basis for MANAS  project.

The last date of submission of applications shall be 17.06.2024.

Name of Post: Product cum Project Manager

Number of positions: 01

Roles and Responsibilities of Product cum Project Manager

• Project Planning and Strategy: Develop a detailed project plan outlining project scope, goals, objectives, deliverables, and Collaborate with stakeholders to define project requirements and establish clear project milestones.
• Product Expertise: Possess a deep understanding of call centre technologies, software platforms, telephony systems, customer relationship management (CRM) tools, and related products. Evaluate, select, and recommend appropriate products and solutions that align with the project’s requirements and objectives.
  Resource Allocation: Identify and allocate the necessary resources, including personnel, technology, equipment, and budget, to support the call center setup project.
• Vendor Management: Source, evaluate, and manage vendors and suppliers for necessary equipment, software, and services related to the call center setup. Negotiate contracts, monitor vendor performance, and ensure timely delivery of materials.
• Cross-Functional Collaboration: Coordinate efforts with different departments such as IT, operations, HR, and facilities to ensure smooth integration of the call center setup into existing organizational processes.
  Project Execution and Monitoring: Oversee day-to-day project activities, ensuring tasks are completed as per the project plan. Monitor project progress, identify deviations, and take corrective actions to keep the project on track.
• Risk Management: Identify potential risks and issues that could impact project timelines, budget, or quality. Develop mitigation strategies and contingency plans to address these
• Project Execution and Monitoring: Oversee the day-to-day activities of the project, ensuring tasks are completed on time and within Monitor project performance and identify deviations from the project plan; take corrective actions as necessary. Manage risks and issues that arise during the project lifecycle.
• Quality Assurance: Ensure that the call centre setup meets established quality standards and customer service requirements. Conduct testing and validation to ensure the functionality and reliability of technology and processes.
• Change Management: Implement change management strategies to facilitate the transition to the new call centre setup, including training, communication, and support for
• Reporting and Documentation: Maintain accurate and up-to-date project documentation, including progress reports, budgets, and project plans. Provide regular updates to senior management on project status, highlighting achievements and challenges.

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About Digital India Corporation

Digital India Corporation has been set up by the ‘Ministry of Electronics & Information Technology, Government of India’, to innovate, develop and deploy ICT and other emerging technologies for the benefit of the common man. It is a ‘not for profit’ Company under Section 8 of the Companies Act 2013. The Company has been spearheading the Digital India programme of the Government of India, and is involved in promoting use of technology for e-Governance/e-Health / Telemedicine, e-agriculture, e-Payments etc. The Digital India programme promotes safety and security concerns of growing cashless economy and addresses challenges confronting its wider acceptance. It also promotes innovation and evolves models for empowerment of citizens through Digital initiatives and promotes participatory governance and citizen engagement across the government through various platforms including social media.