NeGD is currently inviting applications for the Product Manager (AI) position on a contractual basis, initially for three years, with possible extensions based on project requirements.

Responsibilities

Product Ownership
1. Define and own the end-to-end product vision, strategy, and roadmap for AI-driven government services within the owned pod cluster, including conversational AI, document processing, voice-enabled systems, and citizen service automation, aligned with Digital India goals and organisational objectives
2. Lead product discovery, market research, and user research to identify citizen pain points and opportunities for AI intervention across government departments served by the owned pods
3. Translate complex business requirements and government use cases into detailed product specifications, user stories, and acceptance criteria for technical teams
4. Oversee complete product lifecycle from ideation through launch, adoption, and continuous improvement for 8–10 concurrent AI initiatives within the owned pod cluster
5. Manage cross-functional collaboration between AI/ML engineers, data scientists, MLOps, UX designers, business analysts, and government stakeholders, ensuring alignment and timely delivery
6. Define and track key product metrics (KPIs, OKRs) including user adoption, accuracy, response times, cost per transaction, and citizen satisfaction scores for services delivered by the owned pods
7. Conduct competitive analysis of AI products in the government sector, identify best practices, and drive product differentiation strategies
8. Lead go-to-market planning including rollout strategy, change management, training programmes, and adoption campaigns for government employees and citizens
9. Manage product budgets, resource allocation, vendor evaluation, and contract negotiations for AI platform components within the owned pod cluster
10. Ensure Responsible AI principles are applied — ethical AI deployment, bias mitigation, transparency, and compliance with MeitY guidelines and data protection regulations
11. Facilitate stakeholder reviews with government officials, executive leadership, and department heads, presenting product progress, metrics, and strategic recommendations
12. Drive product innovation through experimentation with emerging AI technologies (LLMs, multimodal AI, agentic systems), evaluating feasibility for government applications

Programme Delivery
13. Own the programme risk register— identify, log, track, and drive mitigation of delivery, technical, agency, and compliance risks; escalate cross-cluster or systemic risks to the AI/Solution Architect for consolidation
14. Track budget consumption against the approved envelope; prepare monthly burn reports and quarterly variance analysis; ensure spend remains within allocated limits
15. Define and maintain the deliverables schedule for the deliverables-linked payment component (40% of manpower cost); verify quarterly deliverables against agreed acceptance criteria before recommending payment release
16. Oversee agency performance— monitor SLA compliance against the Service Level Agreement framework, track resource availability and replacement timelines, and manage agency escalations.
17. Coordinate deployment mobilisation— track RDR and RFQ issuance, candidate screening, work order deployment (60-day standard, 120-day niche), and early-deployment incentive eligibility (30-day)
18. Serve as the single point of escalation to NeGD leadership for all delivery, agency, or ministry issues arising within the owned allocation of work
19. Ensure adherence to Confidentiality and Data Security obligations, Data Governance and Compliance provisions, and IPR obligations (AIKosh publication of reusable assets, OpenForge deposit of source code within 30 days of milestone completion) for all deliverables produced by the owned pod cluster

Important Links

About National e-Governance Division (NeGD)

The National e-Governance Division (NeGD) is an independent business division under the Digital India Corporation, Ministry of Electronics and Information Technology. NeGD has been playing a pivotal role in supporting MeitY in Programme Management and implementation of e-Governance projects and initiatives undertaken by various Ministries/ Departments, both at the Central and State levels.

NeGD has been spearheading several innovative initiatives under the aegis of the Digital India Programme. Those have been developed keeping the vision areas of Digital India at the core- providing digital infrastructure as a core utility to every citizen, governance and services on demand and in particular, digital empowerment of the citizens of our country; some of these initiatives include DigiLocker, UMANG, Poshan Tracker, OpenForge Platform, API Setu, National Academic Depository, Academic Bank of Credits, Learning Management System.