Digital India Corporation is currently inviting application for the position of Senior Executive ( eCommerce Operations) purely on Contract/ Consolidated basis.

The last date for submission of applications shall be 25th October 2024.

Position: Senior Executive ( eCommerce Operations)

Age Limit: 25 – 40 Years

Salary: Commensurate with the qualification and experience

Roles and Responsibilities

This role is essential for ensuring smooth day-to-day operations of the eCommerce platform, enhancing the customer experience, driving growth, and maximizing revenue. The role typically
involves leadership, strategic planning, cross-functional coordination, and hands-on involvement in operations.

• Oversee the daily operations of the eCommerce platform, ensuring timely product updates, website functionality, and seamless customer experiences.
• Coordinate with various teams (e.g., IT, marketing, sales, logistics) to ensure the smooth operation of the eCommerce business.
• Ensure that order management, inventory control, fulfillment, shipping, and returns processes are efficient and customer-centric.
• Identify and address any issues that arise in the supply chain or within the platform.
• Work closely with marketing and product teams to implement campaigns, promotions, and product launches.
• Collaborate with IT and development teams to troubleshoot and implement website improvements and ensure uptime and performance.
• Track and analyse key performance indicators (KPIs) related to eCommerce operations (e.g., sales conversions, traffic, cart abandonment rates, etc.).
• Monitor and optimize the customer journey to improve conversion rates, customer satisfaction, and repeat purchase behaviour.
• Use data-driven insights to recommend and implement improvements in processes, pricing, and product presentation.
• Oversee the customer service team to ensure queries and complaints are handled promptly and effectively.
• Monitor customer feedback and reviews, using insights to make informed decisions about site improvements and customer policies.
• Work with the content and design teams to create compelling product descriptions, category pages, and marketing campaigns.
• Collaborate with the marketing team to plan category-specific promotions, offers, and discounts to increase sales and customer engagement.
• Monitor customer reviews, ratings, and feedback to identify potential issues, improvements, and areas for product innovation.
• Ensure products meet quality standards and customer expectations by conducting regular audits and addressing any product-related issues.
• Work with marketing teams to create category-specific marketing plans, email campaigns, and social media strategies.
• Coordinate with supply chain teams to ensure smooth fulfillment and timely delivery of products.
• Partner with IT teams to implement new tools or features that enhance category management, such as automated recommendations, filtering, or sorting options.
• To work with the Weavers Service Centre (WSC), Handicraft Service Centre (HSC) and state handloom/handicraft departments

Important Links:

About Digital India Corporation

Digital India Corporation has been set up by the ‘Ministry of Electronics & Information Technology, Government of India’, to innovate, develop and deploy ICT and other emerging technologies for the benefit of the common man. It is a ‘not for profit’ Company under Section 8 of the Companies Act 2013. The Company has been spearheading the Digital India programme of the Government of India, and is involved in promoting use of technology for e-Governance/e-Health / Telemedicine, e-agriculture, e-Payments etc. The Digital India programme promotes safety and security concerns of growing cashless economy and addresses challenges confronting its wider acceptance. It also promotes innovation and evolves models for empowerment of citizens through Digital initiatives and promotes participatory governance and citizen engagement across the government through various platforms including social media.