NeGD is currently inviting applications for the position of Senior UI/UX Designer on a contractual basis, initially for 3 years, with further extension as required by the project.

Responsibilities

• Design and prototype interfaces for AI-driven products — conversational assistants, agentic platforms, data and decision-support dashboards, and content tools across web, mobile, and social channels — using industry-standard design and prototyping tools (e.g., Figma), AI assistants such as Claude, and cloud-based AI/design tooling (e.g., Azure or equivalent)
• Use generative AI and AI-assisted design workflows to accelerate ideation, prototyping, content generation, and iteration — and help the team adopt new methods as the tooling landscape evolves
• Design conversational and agentic interaction flows — dialogue and prompt design, agent task flows, error and fallback states, and human-handoff patterns — applying core HCI principles (mental models, affordances and signifiers, cognitive load, visibility of system status, error prevention and recovery) to systems whose behaviour is probabilistic and whose trustworthiness must be actively earned and calibrated
• Design for appropriate reliance in human-AI interaction: communicate uncertainty and system limits, surface sources and reasoning where relevant, and mitigate over-trust and automation bias in agentic and decision-support flows
• Translate requirements and wireframes into polished, high-fidelity UI while maintaining design system and brand consistency across a portfolio of government-owned products
• Apply visual hierarchy, typography, layout, and responsive design — together with established interaction laws and models (Fitts’s, Hick’s, Miller’s, Gestalt principles, progressive disclosure, recognition over recall) — to navigation and information-density decisions, with particular care for first-time and low-digital-literacy users
• Run and participate in user research, usability testing, and design critique, with sustained attention to accessibility and digital inclusion across a diverse citizen base
• Conduct task analysis, cognitive walkthroughs, and heuristic evaluations (Nielsen’s heuristics) on existing and proposed interfaces, and convert findings into a prioritised, evidence-backed set of design changes
• Define and track usability metrics — task success rate, time on task, error rate, drop-off, and System Usability Scale (SUS) scores — and use them to benchmark design changes release over release
• Ensure all designs meet accessibility and government digital-service standards (WCAG 2.2 AA, GIGW 3.0) and Government of India norms
• Deliver high-quality design assets, specifications, and documentation for smooth development handoff
• Contribute to and evolve design systems, design tokens, and component libraries suited to government and citizen-service products
• Collaborate closely with product, engineering, policy, and government stakeholders to align citizen needs, product goals, and technical and regulatory constraints

Important Links

About National e-Governance Division (NeGD)

The National e-Governance Division (NeGD) is an independent business division under the Digital India Corporation, Ministry of Electronics and Information Technology. NeGD has been playing a pivotal role in supporting MeitY in Programme Management and implementation of e-Governance projects and initiatives undertaken by various Ministries/ Departments, both at the Central and State levels.

NeGD has been spearheading several innovative initiatives under the aegis of the Digital India Programme. Those have been developed keeping the vision areas of Digital India at the core- providing digital infrastructure as a core utility to every citizen, governance and services on demand and in particular, digital empowerment of the citizens of our country; some of these initiatives include DigiLocker, UMANG, Poshan Tracker, OpenForge Platform, API Setu, National Academic Depository, Academic Bank of Credits, Learning Management System.