Digital India Corporation is currently inviting applications for the position of Support and Helpdesk for MeriPehchaan NSSO project purely on Contract/ Consolidated basis. The details are given below:-

Last date for submission of application: 18th September, 2024

Name of the post: Support and Helpdesk

Number of vacancies: 03

Job Description of Support & Help Desk

• Respond to daily operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements
• Identify and diagnose issues and problems.
• Categorize and record reported queries and provide solutions.
• Support problem identification
• Run monitoring reports for usage, performance, and/or availability.
• Advise users on appropriate course of action
• Monitor issues from start to resolution; respond to tickets.
• Escalate, if needed, unresolved problems to a higher level of support.
• Provide essential online security advice and support.
• Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems.
• Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning.
• Acknowledge the request for DB stop/start, user creation and grant specific data access to user.
• Work in shifts to ensure 24×7 uptime of the platform

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About Digital India Corporation

Digital India Corporation has been set up by the ‘Ministry of Electronics & Information Technology, Government of India’, to innovate, develop and deploy ICT and other emerging technologies for the benefit of the common man. It is a ‘not for profit’ Company under Section 8 of the Companies Act 2013. The Company has been spearheading the Digital India programme of the Government of India and is involved in promoting use of technology for e-Governance, e-Health, Telemedicine, e-agriculture, e-Payments etc. The Digital India programme promotes safety and security concerns of growing cashless economy and addresses challenges confronting its wider acceptance. It also promotes innovation and evolves models for empowerment of citizens through Digital initiatives and promotes participatory governance and citizen engagement across the government through various platforms including social media.