Digital India Corporation is currently inviting applications for the following positions purely on Contract/ Consolidated basis for Grievance Appellate Committee (GAC).

Roles & Responsibilities:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
• Provide accurate, valid and complete information by using the right methods/tools
• Liaison with development team for identifying ongoing issues, manage response and help development team during resolving the issues.
• Familiar with software development language PHP/ Python/ Java Script.
• Familiarity with MS office, reporting and documentation.
• Working knowledge of Linux, shell scripting, OS Ticket etc
• Good communication skills – verbal and written
• Training staff on newly installed hardware and software systems

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