Technical Support Executive

Contractual
Delhi
Posted 2 months ago

Digital India Corporation is currently inviting applications for the position of Technical Support Executive purely on a Contract/ Consolidated basis.

Last date for submission of application: 15th August, 2024.

Name of the post: Technical Support Executive

Number of vacancies: 06

Job Description of Technical Support Executive

  • Respond to daily operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements
  • Identify and diagnose issues and problems
  • Categorize and record reported queries and provide solutions
  • Support problem identification
  • Run monitoring reports for usage, performance, and/or availability
  • Advise users on appropriate course of action
  • Monitor issues from start to resolution; respond to tickets
  • Escalate, if needed, unresolved problems to a higher level of support
  • Provide essential online security advice and support
  • Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems.
  • Monitor the metric alerts, performance related issues like high CPU utilization,  Application performance, high Memory utilization, Application tuning and Query tuning
  • Acknowledge the request for DB stop/start, user creation and grant specific data access to user

 

Important Links:

Download Detailed Notification Click Here
Apply Here Click Here
Official Website Click Here

 

About Digital India Corporation

Digital India Corporation has been set up by the ‘Ministry of Electronics & Information Technology, Government of India’, to innovate, develop and deploy ICT and other emerging technologies for the benefit of the common man. It is a ‘not for profit’ Company under Section 8 of the Companies Act 2013. The Company has been spearheading the Digital India programme of the Government of India and is involved in promoting use of technology for e-Governance, e-Health, Telemedicine, e-agriculture, e-Payments etc. The Digital India programme promotes safety and security concerns of growing cashless economy and addresses challenges confronting its wider acceptance. It also promotes innovation and evolves models for empowerment of citizens through Digital initiatives and promotes participatory governance and citizen engagement across the government through various platforms including social media.